How does each piece work?
| Short answer | Detail | |
|---|---|---|
| Homeowner contact details | One roofer only | The first checked local roofer to take the job |
| Who sees a job first | Local roofers | Those covering the area see the job, first name and suburb, never a phone number or email |
| A job nobody takes | Wider region | After 48 hours, roofers elsewhere in the region may see it |
| Commission on your work | None | You pay per job |
| LBP and insurance checks | Before your first job | LBP status where the work needs one, and public liability insurance of at least $2 million |
| Rechecks | Every three months | LBP status every three months, insurance whenever it renews (at least yearly), and straight away after a complaint |
| Homeowner mobile numbers | Checked | Confirmed as real before you see a job |
| Homeowner consent | Recorded | The wording they agreed to and when they sent the form, kept with each job |
| Homeowner details sold on | Never | Not to anyone |
| Price, contract and exclusive areas | On a call | Gone through with you before anything is signed |
| Areas you can apply for | All of New Zealand | Every region is open |
| Jobs with wrong details | We review them | Tell us if the number is fake or the work isn't roofing |
What paperwork will homeowners expect from you?
Our guide to written contracts and disclosure explains the rules to homeowners, so expect some to ask. For residential building work of $30,000 or more including GST, the contract must be in writing and dated. Before they sign, you must give them the official disclosure information and checklist, which they can also ask for on a job of any size.
When an LBP finishes restricted work under a building consent, a record of work goes to the owner and to the council. And after residential building work, the contractor owes the owner the prescribed completion information, such as copies of insurance policies, product warranties and the maintenance needed to keep them valid.
Our take
Ask every lead source one thing before you talk price: what happens when a job's details turn out to be wrong? A cheap lead with no answer to that can cost more than a dearer one with clear rules. Ours is simple. Tell us about the fake number or the job that isn't roofing, and we review it.